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Datawarehouse modeling

I'm modeling data warehouse for some kind of helpdesk system also this si my graduate work and first project. Question i have is it possible to connect two fact tables. For example fact table Problem(FactProblem) stores informations about problems that

Accumulating Snapshot that acts like a SCD

I'm creating a model of our help desk ticket tracking system, and I'm not sure how to model this. We need to do a snapshot of the data because the transactional system will make overwriting updates. It's accumulating because the ticket has a lifecycle

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